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FAQ Section

 

This section is created so you can have answers to some common queries about ClassicLSE products or services.

By clicking on the question a window will open with the answer. Should you be unable to find the answer you seek please use our contact page and submit your question.

  • How long before I receive my order?

    Orders are processed on the date of payment with postal services utilised as shown:-

    Within the UK

    Up to 2Kg low value - Royal mail 1st class standard
    Up to 2 Kg up to £34 value - Royal mail 1st class recorded
    Up to 2 Kg above £34 value - Royal mail special delivery (next day)
    Up above 2Kg - Parcelforce 48

    Overseas

    Up to 2kg Royal air mail
    Up to 2Kg & above £34 in value Royal air mail international signed for or Airsure
    Up above 2Kg DHL, Fedex, UPS or Parceline at my discretion

    Notes

    Virtually all postage is processed online, automated despatch notification emails are sent at the time of booking via Royal mail. Recorded and special delivery service reference numbers are available and sent on request.

    Courier deliveries UK & abroad, email notifications of despatch and tracking details are usually sent on the day of despatch, in process emails with a tracking number are sent if there is any delay between booking and collection.

    In all instances we aim to keep you informed of your item progress. Obviously once the item is despatched it is in the hands of the carrier and as such the liability of Classic LSE for delivery is then limited.

  • What if the item is received by me damaged?

    Usually the item would need to be returned for inspection and a compensation claim would be initiated with the carrier. Any refunds consequently awarded are sent onto the customer.

    As an alternative to this ClassicLSE can provide all the necessary papers for the customer to progress the claim personally.

  • If I have ordered the wrong part can I return it?

    Items ordered wrongly will be accepted back under the following conditions:-

    A minimum restock fee of 25% would normally be charged Electronic and electromechanical parts are not accepted back P&P charges would not normally be refunded P&P return costs would be borne by the customer

    In all cases contact ClassicLSE before returning the item.

    All items returned will be inspected/tested/authenticated before a refund issued by ClassicLSE

  • Do you offer any guarantee?

    ClassicLSE guarantee that used parts worked prior to removal, furthermore the part will work and will continue its lifetime in it's new location.

    Unlike other used parts suppliers ClassicLSE can guarantee that ClassicLSE classic Range Rover parts are all sourced from '92-'94 registered vehicles unless stated to the contrary.

    This way you have access to the latest parts possible, why have a window motor from an '87 (24 years!) when you can have one from '94?

  • Do I need to supply a part number when ordering?

    Ideally yes, the majority of parts from a classic Range Rover didn't have Landrover part numbers on them whereas the majority of Range Rover P38 parts had.

    An exact match can normally be obtained if you send ClassicLSE the part number with an enquiry. In the event that you do not have the part number ClassicLSE can, due to our long experience with Range Rover parts, normally match the part using other details

  • Do I need to supply a VIN number when ordering?

    The more information ClassicLSE have for the part you are sourcing, the greater the chance we have of sending you the correct part first time.

    A VIN number is very useful for cross referencing across the range of parts suitability, in some cases ClassicLSE only require the last eight digits but a full VIN would supply all the details needed.

  • I can not see the item I want on your site?

    The ClassicLSE site will grow over time to include the majority of Range Rover stock held.

    In the first instance you may find the part in the ClassicLSE eBay shop.

    Failing that contact ClassicLSE with your enquiry

  • Will you supply fitting instructions?

    ClassicLSE can offer advice on the fitting of all parts but as such we cannot be held responsible for any damage incurred whatsoever.

    Some repairs or replacements are recognised as specialist procedures, so whether it be technical knowledge, qualifications or employing the correct tools and equipment, ClassicLSE can only advise assuming that you have all three.